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Customer Feedback Statistics For 2025

Customer Feedback Statistics For 2025

At Able Canopies, customer feedback plays a vital role in how we continuously refine and enhance our service. As a trusted UK supplier and installer of commercial canopies and shelters, we believe that listening to our customers is essential to maintaining the high standards we are known for.

Every project we complete is carefully managed from initial enquiry through to final installation. Once the installation is finished, we invite our customers to complete a detailed Project Completion Form. This enables us to gain honest insights into their experience, including their views on:

  • The quality of service received

  • The performance and design of the canopy installed

  • The professionalism and efficiency of the installation process

Each question offers clear response options: Excellent, Good, Average, or Poor. We also ask whether customers would recommend Able Canopies to others, a measure we are particularly proud of and regularly review as part of our ongoing commitment to quality.

Annual Customer Satisfaction Results

While we monitor customer satisfaction on a monthly basis, we also conduct a comprehensive annual review to evaluate overall performance across the year.

Our most recent annual results demonstrate the strength of our customer-focused approach:

  • 100% of customers rated our installation process as excellent.

  • All responses across service, product quality, and installation were either excellent or good.

  • No ratings of Average or Poor were recorded

Achieving a 100% An excellent rating for installation is a significant milestone and reflects the dedication of our experienced installation teams. Their attention to detail, adherence to project timelines, and commitment to delivering high-quality workmanship ensure that every canopy is installed safely, efficiently, and to the highest commercial standard.

Striving for Continuous Improvement

Although we are extremely pleased with these results, we never become complacent. At Able Canopies, our objective is to achieve excellence across every area, not only in installation but also in product satisfaction and customer service.

Our commercial-grade canopies are designed to transform outdoor spaces for schools, hospitals, care homes, universities, retail environments, and many other sectors across the UK. We aim to ensure that every customer receives a durable, attractive, and functional shelter solution that enhances how their outdoor space is used for many years to come.

By actively seeking and analysing feedback, we can identify opportunities to improve, refine processes, and ensure we continue to deliver industry-leading canopy solutions.

Considering a Commercial Canopy?

If you are exploring ways to enhance your outdoor area with a high-quality canopy or shelter, we would be delighted to assist.

You can download our brochure to explore our full range of commercial canopy systems, or contact our team directly to discuss your specific project requirements.

At Able Canopies, we are committed to delivering exceptional products, professional installation, and outstanding customer service every time!

Able Canopies Ltd. design, manufacture and install commercial grade canopies, shade sails, awnings and shelters across the UK. We specialise in servicing the education, leisure, healthcare and retail sectors and have extensive experience working with schools, councils, architects and contracting firms.
For more information on our products and services please contact us

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See also

Design and Specifications
BIM and NBS